With the huge economic changes of recent years - and the rapid
emergence of technologies like social media - is 2013 going to be a turning
point for business performance and customer service?
Or, will we be so distracted by the ‘shiny and new’ syndrome
of technology, that we fail to deliver on the basics of running an efficient
operation that meets the needs of our customers?
After all, you can put lipstick on the pig,
but it’s still a pig.
I’ve started the year by studying two key analyst reports and launching a new survey to find out more about the headline issues they've highlighted.
I’ve started the year by studying two key analyst reports and launching a new survey to find out more about the headline issues they've highlighted.